Last Updated: September 17, 2026
This Shipping & Delivery Policy outlines the terms and conditions regarding the fulfillment, delivery, and setup of orders placed with Avishkkar Catering Private Limited (“we,” “us,” or “our”). Because our offerings include event catering services as well as retail e-commerce products (packaged foods and lifestyle apparel), our fulfillment protocols cover both standard shipping and specialized catering logistics.
1. Service Coverage & Delivery Areas We provide shipping for retail goods, scheduled catering deliveries, and on-site event services exclusively within the state of Kerala. We do not process, fulfill, or ship orders to any addresses or locations outside of Kerala. Deliveries beyond our primary operational radius of Kochi and the Ernakulam district may be accommodated upon prior agreement and are subject to additional regional transportation or shipping surcharges.
2. Order Processing & Lead Times
- Retail & E-commerce Orders (Apparel & Packaged Foods): Standard retail orders are typically processed and dispatched within 2 to 3 business days.
- Event & Bulk Catering: Orders must be confirmed at least 48 to 72 hours prior to the scheduled event date to ensure menu procurement, kitchen scheduling, and transport allocation.
- Standard Deliveries / Meal Packs: Orders require minimum advance notice as specified during booking confirmation.
Delivery slots and shipping timelines are finalized upon receipt of the agreed advance payment and order confirmation.
3. Delivery Windows & Punctuality
- Catering & Events: We coordinate specific delivery slots directly with the client or event organizer. For live event setups and hot buffet services, our team typically arrives 60 to 90 minutes prior to mealtime to ensure timely setup and proper food presentation.
- Retail Shipping: Standard shipping within Kerala typically takes 3 to 5 business days from the date of dispatch, handled via our trusted local courier partners.
- While we make every effort to maintain punctuality, unexpected delays caused by heavy traffic, severe weather, or road closures will be communicated to the client immediately via phone.
4. Shipping & Transportation Charges
- Retail Orders: Shipping charges for packaged foods and apparel are calculated at checkout based on the delivery pin code within Kerala and the package weight.
- Catering Services: Transportation and delivery fees are calculated based on the event location, distance from our central kitchen facility, and the scale of equipment required (such as chafing dishes, service counters, and live counters). All applicable delivery or logistical fees are itemized transparently in your final quotation before order confirmation.
5. Client Obligations at Delivery To guarantee seamless handover and maintain our high standards, the client or designated representative must:
- Be available at the delivery location during the scheduled window.
- Ensure clear access to the delivery/setup area (including elevator access or parking availability for delivery vehicles).
- Inspect the delivered items and confirm receipt upon arrival.
6. Perishable Food Safety & Non-Returnable Goods Freshly prepared food items are strictly perishable and cannot be returned, re-delivered, or credited once accepted at the venue. If a catering or perishable order cannot be delivered due to client unavailability, incorrect location details, or venue access refusal, the order will be marked as fulfilled, and no refund will be issued. (For policies regarding the return of retail apparel or non-perishable packaged goods, please refer to our Refund Policy).
7. Damages & Quality Issues In the unlikely event of physical transit damage, spillages, or missing items:
- Catering: Notify our delivery supervisor immediately on-site before service commences.
- Retail Shipping: Contact our customer support team within 24 hours of delivery with photographic evidence of the damaged package or items.
Contact Us For delivery inquiries, address updates, or custom logistics arrangements, please reach out to us:
Entity Name: Avishkkar Catering Private Limited Address: Ward No 33, Building No 265A, Avishkkar Event Managers, Deshabhimani Road, Llamakara, Kochi, Ernakulam, Kerala – 682026 Phone: +91 944 700 1812 Email: avishkkar@gmail.com