Shipping policy

Shipping & Delivery Policy

Last Updated: September 17, 2026

This Shipping & Delivery Policy outlines the terms and conditions regarding the fulfillment, delivery, and setup of orders placed with Avishkkar Catering Private Limited ("we," "us," or "our"). Because our offerings primarily consist of freshly prepared food, beverages, and event catering services, our fulfillment protocols differ from standard dry-goods shipping.

1. Service Coverage & Delivery Areas

  • We provide scheduled catering deliveries and on-site event services across Kochi, Ernakulam district, and designated regions across Kerala.

  • Deliveries beyond our standard operational radius may be accommodated upon prior agreement and may incur additional regional transportation surcharges.

2. Order Processing & Lead Times

  • Event & Bulk Catering: Orders must be confirmed at least 48 to 72 hours prior to the scheduled event date to ensure menu procurement, kitchen scheduling, and transport allocation.

  • Standard Deliveries / Meal Packs: Orders require minimum advance notice as specified during booking confirmation.

  • Delivery slots are finalized upon receipt of the agreed advance payment and order confirmation.

3. Delivery Windows & Punctuality

  • We coordinate specific delivery slots directly with the client or event organizer.

  • For live event setups and hot buffet services, our team typically arrives 60 to 90 minutes prior to mealtime to ensure timely setup and proper food presentation.

  • While we make every effort to maintain punctuality, unexpected delays caused by heavy traffic, severe weather, or road closures will be communicated to the client immediately via phone.

4. Shipping & Transportation Charges

  • Transportation and delivery fees are calculated based on the event location, distance from our central kitchen facility, and the scale of equipment required (such as chafing dishes, service counters, and live counters).

  • All applicable delivery or logistical fees are itemized transparently in your final quotation before order confirmation.

5. Client Obligations at Delivery

To guarantee seamless handover and maintain food hygiene standards, the client or designated representative must:

  • Be available at the delivery location during the scheduled window.

  • Ensure clear access to the delivery/setup area (including elevator access or parking availability for delivery vehicles).

  • Inspect the delivered items and confirm receipt upon arrival.

6. Perishable Food Safety & Non-Returnable Goods

  • Freshly prepared food items are strictly perishable and cannot be returned, re-delivered, or credited once accepted at the venue.

  • If an order cannot be delivered due to client unavailability, incorrect location details, or venue access refusal, the order will be marked as fulfilled, and no refund will be issued.

7. Damages & Quality Issues

In the unlikely event of physical transit damage, spillages, or missing items:

  • Notify our delivery supervisor immediately on-site before service commences.

  • Alternatively, contact our customer support team within 2 hours of delivery with photographic evidence.

Contact Us

For delivery inquiries, address updates, or custom logistics arrangements, please reach out to us:

  • Entity Name: Avishkkar Catering Private Limited

  • Address: Ward No 33, Building No 265A, Vishkkar Event Managers, Deshabhimani Road, Llamakara, Kochi, Ernakulam, Kerala – 682026

  • Phone: +91 9447001812

  • Email: avishkkar@gmail.com